Travelixt Terms and Conditions
Travelixt is responsible for maintaining the travel website www.travelixt.com, as well as its mobile site. By using or accessing any of these services, you agree to the terms and conditions outlined below, along with additional guidelines and future modifications. Travelixt is authorized to update these Terms and Conditions at any time even without prior notice. Any modifications to the Terms and Conditions of Use will become instantaneously effective upon their publication on the website. Customers are therefore obligated to review the "Terms & Conditions" by clicking on the link regularly to ensure they are aware of the most recent terms and conditions.
1. Introduction
Your reservation with Travelixt is subject to the following terms and conditions, as well as our privacy policy and any other written material we brought to your attention before confirming your reservation. These documents outline our legal rights and responsibilities, so please read them thoroughly. "You" and "your" in these booking rules refer to the person whose name appears first on the booking and anyone else on whose behalf a booking is made or to whom a booking is added or transferred. After reviewing these booking terms and conditions, please contact customer support.
We solely function as an agent. Upon making a reservation, the contractual agreement(s) will invariably be established between you and the provider(s) of the travel amenities that have been reserved. The nature of our responsibilities towards you is contingent upon the specific arrangements that you choose to book with us. We have provided a lucid outline of these obligations below.
2. Booking Confirmation
Upon a booking request, you confirm that you have read the Company's Terms and Conditions and agreed to the obligations on behalf of any guests included in the booking. And by verifying that you are over the age of 18, you are also consenting to our use of information in line with our Privacy Policy. Customers will have to pay a deposit when they book flight tickets. Your booking is confirmed only when full payment is received and with the issuance of a booking reference number. And in case of any mistakes found on the booking summary or any other paperwork, please let us know immediately. Please verify names, dates, and times upon receipt of all documents and notify us of any inaccuracies. We do not charge for document updates, but vendors do. Please match names to passports.
3. Payment
Pricing on our site is given as "from" pricing, which means they may go higher or lower depending on demand. Without warning, they might be changed or removed. There may be blackout periods and particular airlines that are required to book the advertised fare. Any incorrect prices displayed on our site are subject to immediate adjustment. We will provide you with the choice to either maintain your booking at the updated price or cancel it without charge in the case that a pricing error impacts your pending order. During the payment process, we will authenticate the ultimate pricing with you. Unless stated otherwise, the price indicated pertains to an individual and encompasses all relevant taxes. The prices listed cannot be guaranteed until receipt of your complete payment.
4. Contract
When you make a booking with us, we will negotiate contracts on your behalf with the tour operator, airline, or other supplier included in your itinerary. We act as the supplier's agent for the majority of bookings, but as your agent when booking with the majority of low-cost airlines. Booking information will be provided. Because they contain significant information regarding your booking, the supplier's booking rules will apply to your reservation. Supplier liability to you may be limited or excluded, as permitted by relevant International Conventions. If you do not have these, we would gladly provide you with copies upon request. No agreement exists about any part until it has been confirmed by the relevant supplier. You may use us as a one-stop shop to book flights, and more. Depending on the items you've chosen, several third parties may supply individual parts. Instead of making a contract with us, you will do business directly with each of the individual vendors. Since we are only acting as an intermediary, we are not accountable for the supplier's performance. Depending on the travel arrangements you book with us, a combination of travel services may constitute a package under the Package Travel Regulations for which we are responsible as package organiser (see "Where we are package organiser" below).
Separate Booked Item: Flight-only bookings are not covered by the Package Travel Regulations and may not be eligible for ATOL insurance (see "Your Financial Protection" below for further details). ATOL insurance policies do not often apply to business clients who purchase their travel reservations on credit. You must ensure your own safety by purchasing a personal insurance policy.
5. Flight
If you choose to book flights with most low-cost airlines, we will act as your booking agent based on the criteria you specify. In such bookings, you are appointing us to source those flights on your behalf, and you will be our principal. Travelixt will arrange for you to contract directly with the airline and handle payment. Before asking us to book your ticket, study the airline's terms and conditions on its website. If you reserve with us as your agent, you agree to this clause. We are not responsible for any airline contract, their conduct or omissions, or your flight service.
6. Cancellations
If you need to make any Booking changes or modification in the provided details, please contact our team without delay. We will make every possible effort to accommodate your request, however guarantee of the changes or modifications remain uncertain, considering our business nature. If you need to cancel your flight booking, please let us know as soon as possible in writing. You will be charged a cancellation fee, depending upon the specifics of your reservation and the day it is canceled. If you need to change or cancel your reservation, the provider may charge you the fee specified in their terms and conditions (which might be the full amount of your trip). It is possible that we will collect this on their behalf; in addition, you will be required to pay us any applicable cancellation fees. The normal cancellation fees are outlined below, and they will begin to accrue on the day that we get your notification. The amount that you will be responsible for paying will be determined by the number of days before your scheduled departure that you give us notice of your decision to cancel. In any event, the minimum cancellation cost will not be less than £150 per individual.
7. Financial Protection
There is protection for many of the travel arrangements we sell in the event that we go out of business. Please do not hesitate to inquire about the protection that is associated with your booking. You will be issued an ATOL Certificate if you purchase a flight or flight-inclusive vacation package from us that falls under the ATOL protection scheme. Here you'll find details on what's covered by insurance, as well as who to reach out to if something goes wrong. ATOL protection is not available for low-cost carriers or flights paid directly to airlines unless they are part of a package (see "Where we are package organiser" below). We will automatically include supplier default insurance in your reservation if it is required. This safeguards your interests by covering the expenses of a refund or rebooking in the event of a failed provider. Your booking confirmation will detail any fees that may apply, such as those for administration of supplier failure cover. ATOL Certificate services (or equivalent alternatives) shall be provided by us or the vendors named therein. In the unlikely event that we or the supplier are unable to fulfil your ATOL-protected services due to insolvency, another ATOL holder may (at no additional expense to you) fulfil your ATOL-protected services. In such case, you agree that the alternative ATOL holder will fulfil those responsibilities, and you agree to pay any remaining amounts owed by you under the contract to that alternative ATOL holder. However, you also acknowledge that there will be circumstances in which it will not be feasible to designate an alternative ATOL holder. In the event that this occurs, you will have the legal right to lodge a claim under the ATOL programme (or with your credit card issuer, if applicable).
The Trustees of the Air Travel Trust may make a payment to you (or confer a benefit on you) under the ATOL scheme if we or the suppliers identified on your ATOL Certificate are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency. It applies whether we are unable to provide the services because of our own insolvency or because of the insolvency of the suppliers identified on your ATOL Certificate. In consideration for such payment or benefit, you hereby irrevocably assign to such Trustees any and all claims you may have against us, the travel agency (or your credit card issuer, if applicable), and any other person or entity arising out of or pertaining to the non-provision of the services. You also accept that the responsibility for paying any amounts you claim under the ATOL system may be transferred to another entity.
8. Accommodation Ratings
Hotels are shown in accordance with the information given by the hotel. These should serve as a general idea of the quality of the amenities and services provided by your hotel. Ratings and standards may be different from one country to another, and even from one manufacturer to another. In addition, no express or implicit assurance is made on the reliability of these ratings. Some countries have stricter regulations when it comes to safety than the United Kingdom. Customers should familiarise themselves with the applicable safety information in order to reduce their risk of injury.
